Bridge House’s basic needs  case management makes services for homeless individuals more accessible and effective.

Bridge House’s coordinated case management offers services such as benefit acquisition, assistance with obtaining ID, veterans services, employment preparation, training and education, and housing.  All services are geared toward assisting our clients move towards self-sufficiency.  We collect information on clients who access services through case management and who participate in programming. Not only to better understand and address their specific needs but to also be able to understand homeless population in general so we can be more strategic in service delivery.

Scope of Problem

Homelessness in Boulder is growing.

According to the 2015 Point in Time Survey conducted by Metro Denver’s Homeless Initiative, there are over 6,000 homeless people in the Denver Metro area including children.

 The past 3 years our case managers have recorded more than 50 intake indicators for more than 3,000 unique clients. Bridge House intake data suggests 31% of our clients are chronically homeless and 55% have been homeless less than 1 year. 84% are unemployed. 37% report having a disabling condition, 44% report a history of mental illness, 21% are currently receiving mental health treatment. 39% report abusing drugs or alcohol with 12% currently in treatment. 22% report a traumatic brain injury which is interesting data because traumatic brain injury symptoms present as mental health issues. 51% report having been in jail or prison in the last 5 years.

Our Challenge

Boulder has resources to help the homeless and a number of skilled and dedicated service providers. Over the years these organizations, including Bridge House, have focused on the survival needs of those living on the streets. Now, we are entering a new era where we remain committed to helping the most vulnerable not only survive, but also progress to a higher level of self-sufficiency.

At Bridge House, we are becoming more strategic and aligned with a greater focus on solution-oriented services, such as our basic needs case management, Ready to Work, and permanent housing. Our focus is shifting to outcome oriented services that stabilize people and help them access the resources they need to leave the streets behind.

Boulder has many resources to help the homeless and a number of skilled and dedicated service providers. Over the years these organizations, including Bridge House, have focused on the survival needs of those living on the streets. Now, we are entering a new era where we remain committed to helping the most vulnerable not only survive, but also progress to a higher level of self-sufficiency. As service providers, we are becoming more strategic. Our focus is shifting to outcome oriented services that stabilize people and help them access the resources they need to leave the streets behind.

What the Boulder community is lacking is an effective and efficient way to help homeless people access programming and rehabilitation services they need to permanently move out of homelessness. Specifically, we do not have a single intake and assessment and a coordinated way for service providers to act collectively and efficiently.

How Basic Needs Case Management Works

Intake and assessment

With no appointment necessary, clients will be able to meet with trained intake counselors who will coordinate our own outreach case management. All new clients fill out an intake form and have a Welcome Meeting.

On-site service delivery

During regularly scheduled hours, our staff will meet with clients to discuss their individual cases and sign them up for services such as benefits acquisition, transportation, assist with employment, and housing needs.

Benefits of Basic Needs Case Management

  • Improved the experience of homeless clients
  • Increase access to services and benefits to all who are eligible
  • Better understanding of the needs of homeless individuals through a single assessment tool and data tracking
  • Making service delivery more efficient and identify gaps in services
  • Building upon Boulder’s existing culture of providing basic needs services, to create more best practice, outcome-based services